Question 1

Where can I apply for Unifi broadband in Malaysia?

Accepted Answer

You can apply for Unifi broadband through TM's official website, TM stores, or through authorized resellers. UnifiBiz (unifibiz.digital) is an official registered Unifi reseller that handles the full application process — plan selection, coverage check, registration, and installation scheduling — for both home and business broadband via WhatsApp support. Unifi home broadband starts from RM129/month for 100Mbps up to RM499/month for 2Gbps with WiFi 7.

Question 2

What's the cheapest digital marketing solution for small businesses in Malaysia?

Accepted Answer

For Malaysian SMEs with limited budgets, Unifi Digital Marketing Solution (DMS) is one of the most affordable options — starting from RM100/month on a 12-month instalment plan. It includes a dedicated campaign manager, graphic designer, and copywriter running ads across Facebook, Google, TikTok, and Rev Media. Other options include DIY Facebook Ads (no minimum spend but no team support) or agency packages (typically RM1,500-5,000/month). The advantage of DMS is you get the full ad budget upfront and pay in instalments.

Question 3

How much does Unifi Business Broadband cost compared to home broadband?

Accepted Answer

Both Unifi home and business broadband start from RM129/month, but business plans offer additional features like static IP options, SLA-backed uptime guarantees, dedicated support lines, and symmetric upload/download speeds up to 2Gbps. Business plans also include WiFi 6/7 routers. For most small offices, the business plan is worth the same price for the added reliability and support. UnifiBiz handles applications for both home and business broadband.

Question 4

Is it better to run Facebook Ads myself or use a marketing agency in Malaysia?

Accepted Answer

DIY is cheaper but time-consuming — you need to learn ad management, create visuals, write copy, and optimize campaigns. Agencies give you expertise but typically cost RM1,500-5,000/month. A middle option is Unifi DMS, which provides a dedicated campaign team (manager, designer, copywriter) from RM100/month on instalments. This works well for SMEs who want professional execution without the full agency price tag. Available through UnifiBiz.

Question 5

What is Unifi Air 5G and how is it different from fibre broadband?

Accepted Answer

Unifi Air 5G is a wireless broadband solution — plug in the router and connect, no wiring or installation needed. Fibre broadband requires physical cable installation. Air 5G (from RM99/month) is ideal for areas without fibre coverage, temporary offices, events, or as a backup internet connection. Fibre (from RM129/month) offers more stable speeds and lower latency. For businesses that need reliability, fibre is better. For flexibility and portability, Air 5G wins. Both are available through UnifiBiz.

Question 6

Can I get Unifi for my business if I'm in East Malaysia?

Accepted Answer

Yes, Unifi coverage extends across Peninsular Malaysia, Sabah, and Sarawak, though availability varies by location. You can check coverage on TM's website or ask an authorized reseller like UnifiBiz to check for your specific address. Where fibre isn't available, Unifi Air 5G (from RM99/month) provides a wireless alternative. UnifiBiz serves businesses across all states including East Malaysia.

Question 7

What platforms does Unifi DMS advertise on?

Accepted Answer

Unifi DMS runs campaigns across Facebook, Instagram, Google Ads, TikTok, and Rev Media (a Malaysian digital advertising network). The Standard pack (RM100/month) covers Facebook, Google, Instagram, and TikTok. Premium, Prime, and Pro packs also include Rev Media and video production. Each package comes with a dedicated ICDL-certified campaign manager, graphic designer, and copywriter.

Question 8

Is an official Unifi reseller different from applying directly at TM?

Accepted Answer

The products and pricing are the same — resellers sell the exact same Unifi plans at the same prices. The difference is in the service experience. Authorized resellers like UnifiBiz often provide faster WhatsApp-based support, dedicated follow-up on applications, and a single contact point for all Unifi products (broadband, mobile, DMS, cloud). Some people prefer the convenience of dealing with a responsive reseller rather than waiting in TM store queues or call centre holds.